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Generate more reviews than ever with dLook review generation!
It can be difficult to convince your customers to leave a good review where you want them. With so many sites out there that show reviews and business information, your customers will often skip the reviewing process altogether, thinking that it has little effect on your business.
But reviews are an important part of every business. You want your customers to leave good reviews and recommend you to people. The more good reviews you have, the more people are going to trust and use your service.
This is where dLook’s Review Generation comes to the forefront. It allows you to generate reviews for your business. Send a review form to your customer and have them fill out the form. They are then directed to various review sites that you choose. Once there, they can copy and paste the good review.
It also provides you with a widget for your website, allowing customers who are visiting your site to leave a review right there and then. Sites your customers are then directed to include, Google, Facebook and Yelp to name a few.Start your free trial today!
It is important that you respond to reviews, both positive and negative.
Let’s look at responding to positive reviews first. Often, when someone posts a positive review business won’t respond and simply think of the review as a job well done. But responding to reviews that are positive, you are further engaging your customers, giving them more of a reason to like your business.
It's important to build good communication with your customers. It develops trust and means that the customer will consider you for another job and recommend you to friends.
When responding to negative reviews, it’s important to consider the customer's side of the argument. It’s easy to get angry or frustrated with a negative review. Make sure you clear the air and apologise to the customer for any inconvenience you may have caused. Customers are more likely to respond positively if you admit fault and clear the air.
You can then offer to fix the problem, either by reattempting the service or offering payment for damages. Another good way to develop good will is by giving a free product to the customer. Taking these steps means the customer may consider taking down the bad review.
You can find out more on responding to bad reviews here
We understand business owner don’t always have the time to generate and respond to reviews, which is why this service streamlines the process and allows you to generate and respond to reviews in one easy to use dashboard. So, you can view reviews across all directories and social media and answer when necessary. Streamline your review process with dLooks Review Generation!Learn more about review management